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General FAQs

1. What services do you offer?

At The Backyard Depot, we provide a complete range of outdoor solutions, including PVC fences, ornamental fences, sound barrier fencing, and hot tubs. Our services are available to a wide variety of clients—homeowners, contractors, commercial properties, and condominiums—ensuring that no matter the project, we have the right product and expertise to meet your needs.

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2. Are you insured?
Yes. We are fully insured and carry comprehensive liability insurance and workers' compensation coverage to ensure peace of mind on every project.

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3. How do I request a quote?

We offer no-obligation quotes through our website or by email at info@thebackyarddepot.ca. You’ll receive a preliminary quote based on the information you provide, and if needed, we can schedule a site visit to finalize the details.

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4. Do you provide written contracts and warranties?
Yes. All projects are covered by a detailed written agreement, and many services include workmanship and material warranties for added protection.

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5. How long will my project take?
Timelines vary depending on project size and scope. We’ll provide an estimated schedule during the quoting process and keep you updated throughout.

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Payment & Pricing

6. How is pricing determined?

Pricing depends on materials, labor, project complexity, and timeline.

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7. Do you offer financing or payment plans?
Yes, we offer flexible financing options, including low-interest plans, for qualified projects. Ask us during your consultation.

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8. What payment methods do you accept?

We accept major credit cards (2.5% fee), e-transfers, cheques, and financing through our partners.

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9. Are there any hidden fees?
No. All costs are disclosed upfront in your written estimate. Any changes or additions are discussed and approved before proceeding.

 

Project Details

10. Do you handle permits and inspections?

Yes. We take care of all necessary building permits and coordinate with inspectors to ensure your project complies with local regulations.

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11. Do you use subcontractors?
We work with a trusted network of licensed subcontractors and specialists as needed, all managed under our supervision to ensure quality standards.

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12. How do you manage timelines and delays?
We provide a clear timeline and keep you updated regularly. If delays occur due to weather or unforeseen issues, we’ll communicate promptly.

 

Warranty

13. What kind of warranty do you offer?

We stand by our work with a standard workmanship warranty, and many materials are covered by manufacturer warranties. Extended protection plans are also available.

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14. What if something goes wrong after the project is completed?
Contact us directly. We offer prompt follow-up service and will address any issues covered under warranty without delay.